Be in the conversation

with CXOs, Startup Founders, and CX Heads

A podcast that brings practical tips on how to measure, manage, and improve customer experience!

Releasing soon!

Neil Sharp

Partner, PEN

“A brand is the external manifestation of an internal culture.”

In this conversation, we discuss:

  • What is a brand promise?
  • What is the process of developing a customer-centric brand promise?
  • What are some of the pitfalls to avoid in this process?
  • How to use a customer-centric brand promise to create a differentiated customer experience?

About Neil:

  • Serial entrepreneur and management consultant for three decades
  • Expert in developing and delivering customer experience transformation programmes

Recent release

Rohit MA

MD & Co-founder, Cloudnine Group of Hospitals

“There’s no other way but to deliver a great CX!”

In this conversation, we discuss:

  • How to design an amazing patient experience process?
  • How to align employees to your CX vision?
  • How to hire employees effectively?
  • How to collect and use patient feedback to better the patient experience?

About Rohit

  • Investor, serial entrepreneur, and co-owner of Bangalore’s famous pub: Purple Haze
  • Gold-medalist in Computer Science Engineering
  • Co-founder of Capier Investments

Featured Podcast

"Just by having a mindset of trust for your customers, you can change the CX game!"

Lizzie Chapman

CEO & Co-founder @ZestMoney, India. 

"Think of a product in terms of the user, not in terms of the business."

Kailash Nadh

CTO, Zerodha, India.

"Whilst everyone is talking about it not every organisation is ready for it."

Ian Golding

CEO & Founder @CX Consultancy Ltd., UK

Join the conversation

with CXOs, Startup Founders, and CX Heads

A podcast that brings practical tips on how to measure, manage, and improve customer experience!

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